Refund policy

Refund Policy

At Homepaw Co., we want you to love what you ordered. Please read our refund policy carefully before purchasing.

We accept refund requests only in the following cases:

• The item arrived damaged or defective
• You received the wrong item

To request a refund, you must:

• Contact us at abdulmalikj6@gmail.com within 7 days of delivery
• Provide your order number and clear photos showing the issue

If your request is approved, we will issue a full refund to your original payment method within 5–10 business days. No return shipment is required — you keep the item.

We do not offer refunds for:

• Change of mind or buyer's remorse
• Delays caused by shipping carriers or customs
• Items damaged due to misuse or improper care

All sales are final outside of the above circumstances.

For any questions, contact us at abdulmalikj6@gmail.com.