Shipping policy
Shipping Policy
Thank you for shopping with Homepaw Co. / Order & Adorn! Here's everything you need to know about shipping.
Processing Time All orders are processed within 1–3 business days after payment is confirmed.
Delivery Times
- Canada & USA: 14–28 business days
- International: 21–35 business days
Delivery times are estimates and may vary due to customs clearance, carrier delays, or high-demand periods.
Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update.
Customs & Duties International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer and are not included in the order total.
Lost or Undelivered Packages If your package has not arrived within 35 business days of your order date, please contact us at [your email] and we will investigate with the carrier.